Accessing Secure Areas of support.cognos.com

If you are not a registered support contact for your organization, you should request your organization’s Primary support contact to register you. More information is available on our Web Login & Contacts page.

If you have migrated your login id to your email address, use our Password Reset.

Those customers who have not yet migrated their login to their email address can contact us at cogcsslo@ca.ibm.com for assistance. Please ensure you include your login id and customer number in your email, as well as your contact information.

But first, review the following login troubleshooting checklist:

• Enter your userid and password using the correct case, and without extra spaces.
• Your support contract may have expired. If you think this may be the case, contact Cognos Support Renewal.
• You may be supported by a Cognos third-party reseller. If so, you'll need to contact your third-party reseller directly.

If you are experiencing issues while trying to download a Cognos product or training CBT, you should be aware of the following:

• You must complete the download from same ip address where the download page (.jsp page) was generated. If you are trying to download from a page bookmarked by another user, it will not work.
• You must complete the download within 7 days of initially generating the download page.
• You must have a current support contract for the product that you are trying to download.

If you continue to experience issues, please contact us by emailing cogcsweb@ca.ibm.com.