33. SIGUCCS 2005:
Monterey,
CA,
USA
Cynthia A. Murnan, Kelly Wainwright, Chris Jones (Eds.):
Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005.
ACM 2005, ISBN 1-59593-200-3 BibTeX
- Dan Albrich:
Automating windows security: building a security CD.
1-4
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- David J. Blezard:
Looking outwards: extending services to departmental labs.
5-8
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- Thomas Bohlke, Amy Magno:
"All in one" is the way to go...building a XP professional hardware independent image.
9-11
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- Jason Brand, Jeff Balvanz:
Automation is a breeze with AutoIt.
12-15
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- Jason Brand, Alan Vetter, Jace McDaniel:
Conversing with customers.
16-18
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- Kimberly H. Brookes, Susan K. Lees:
Oh no!: they want me to support students' computers...?
19-24
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- Melody Childs:
CARPE DIEM: seizing the day and reaping the benefit of student involvement in tools development.
25-28
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- André G. Chinn:
Network based home directories using OS X serv.
29-32
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- Patrick Chinn:
The department apprentice program: providing support on a decentralized campus.
33-35
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- Michael D. Ciocco, Neil Toporski, Michael Dorris:
Developing a synchronous web seminar application for online learning.
36-39
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- Alison Cruess:
Customer-facing communication.
40-43
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- David Davenport:
Developing an eLearning support model.
44-47
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- Daniel B. Delgado:
Automation & delegation to reduce lab management workload.
48-52
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- Tanya Dunlap:
Going beyond the call of duty: the implementation and support of OMNI.
53-57
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- Janice El-Bayoumi:
Leveraging student owned laptops on campus: I can't connect to the network. can you help me?
58-61
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- Douglas E. Ennis:
The wireless tightrope: an economical, secure, and user friendly approach for the wireless campus.
62-67
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- Kristi Evans, W. Teresa Jones:
Building an IT help desk: from zero to hero.
68-74
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- Mat Felthousen:
Combining audio/visual and computing support.
75-82
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- Kathryn Fletcher:
Storm stories: surviving an upgrade to WebCT Vista.
83-87
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- Jeanette Gauthier, Almond D. Dillard:
Casting nets in the waters of adaptive technology.
88-91
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- Alessandro Genco, Giuseppe Reina, Paolo Raccuglia, Giuseppe Santoro, Laura Lovecchio, Salvatore Sorce, Rosario Messineo, Giorgia Di Stefano:
An augmented campus design for context-aware service provision.
92-97
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- Thomas A. Gerace, Huseyin Cavusoglu:
The critical elements of patch management.
98-101
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- James A. Greathouse:
Training: tackling the task of reeling them in.
102-104
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- Scott E. Hanselman, David Przybyla:
Printing in today's academic labs: not exactly what Gutenberg had in mind.
105-108
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- Alan Hebert, Allan Chen:
A new collaborative software package: TeamSpace at Stanford University.
109-112
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- Richard A. Henders, Bill Opdyke:
Detecting intruders on a campus network: might the threat be coming from within?
113-117
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- Motohiro Ichikawa, Yutaka Nakamura, Eiji Kawai, Kazutoshi Fujikawa, Hideki Sunahara:
NAS: the NAIST user authorization management system for network accesses in consideration of system administration volunteers.
118-121
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- Kenneth Janz, Emily Gruenert:
Developing a comprehensive communication strategy to meet the needs of various stakeholder groups.
122-129
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- Carol Jarom, Beth Miller:
Students: heal thyself.
130-131
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- Kathy Kirchner:
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center.
132-137
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- Simon Kissler, Owen Hoyt:
Using thin client technology to reduce complexity and cost.
138-140
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- Brandon Koeller, Karalee Woody:
Imaging, security, configuration, and maintenance for the masses.
141-146
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- Hidekatsu Koike, Takahiko Ishikawa, Kiyoshi Akama, Masaki Chiba, Katsunori Miura:
Developing an e-learning System which enhances students' academic motivation.
147-150
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- Adam Krob, Kris Koenig:
Stemming the tide: laptop support without a mandate.
151-153
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- Cara Lane, Karalee Woody, Greg Yamashiro:
Mapping the changing technological landscape: The university of Washington's 2005 faculty and student surveys on educational technology.
154-159
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- Lynda S. LaRoche, Michael V. Whitesell, Frank E. Gilbert, Angela P. Smock:
Creative action teams: innovative opportunities for team work.
160-164
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- E. Axel Larsson:
A case study: implementing novell identity management at Drew University.
165-170
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- Claire C. Lassalle, Guy J. Lavergne:
Sharing knowledge with peers: return on your investment.
171-174
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- David E. Alexander, Claire C. Lassalle, Lori C. Steib:
Manning the boat with a diverse (non-traditional) crew.
175-178
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- Michael Lazenka:
The evolution of software distribution: where did we come from and where are we heading?
179-183
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- Judith Oates Lewandowski:
Creating a culture of technical caution: addressing the issues of security, privacy protection and the ethical use of technology.
184-187
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- Stephen G. Lewis, Sara K. Rodgers:
Universal imaging: revolutionizing desktop support.
188-191
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- Christine Arteaga, Terri Lucas:
So many labs: so little time.
192-196
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- David P. Lytle, Veronica Resendez, Robert August:
Security in the residential network.
197-201
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- Amy Magno, Thomas Bohlke:
From 0 - 60 in 4.2 seconds supporting the RESNET.
202-204
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- Joni Mason, Marilee Tuomanen:
TECH spyware raid: the PEA matrix.
205-206
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- Hideo Masuda, Akinori Saitoh, Michio Nakanishi, Seigo Yasutome:
Diskless linux system with unionfs for an educational computer center.
207-210
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- Sylvia Maxwell, Regina Davis:
From soup to nuts the comprehensive IT help desk.
211-213
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- Owen G. McGrath:
Gauging adoptability: a case study of e-portfolio template development.
214-217
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- Jeni McIntosh-Elkins, Mike Rabe:
THE fish! philosophy®: customer service from the fishbow.
218-223
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- Karen McRitchie:
Navigating the great learning barrier reef: active training ideas to make learning fun!
224-227
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- Patti Mitch:
Pooling efforts to cast for better student employees.
228-232
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- Brien G. Muller, Mark A. Bauer:
Is your resNet support boat sinking?: try outsourcing!
233-236
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- Joseph M. Murphy:
The water is wide: network security at Kenyon College, 1995-2005.
237-240
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- Ben Salzberg, Trevor Murphy:
LaTeX: when word fails you.
241-243
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- Trevor Murphy:
Multiple solutions for digitizing equations for students.
244-246
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- Scott A. Myron, Richard Knepper, Matt Link, Craig Stewart:
PubsOnline: open source bibliography database.
247-249
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- Rick Neal:
No parking!: (and other library technology quandaries).
250-252
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- Karla Nelson, Tammie Kramolis, Teresa Kramolis:
Open your eyes...speak your mind...help desk communicating.
253-256
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- Dave Nevin, Mary Brock, Christian J. Sinnett:
New customers, new challenges, new structure: realigning support to survive massive growth.
257-261
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- Ron Nichols, Karl Hassler:
Time To start charging for cleaning student computers?
262-265
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- Cathy O'Bryan:
Online and instructor-led technical training: a charge-back model that works!
266-269
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- Kerrie O'Connor, Anne Valerio, Debra Dexter:
Providing technology orientation for new faculty and staff.
270-272
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- Jim Osborn:
Scheduling student employees doesn't have to make you crazy.
273-276
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- Jim Osborn:
Supervising students in satellite locations: overlords need minions!
277-282
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- Makoto Otani, Katsuhiko Eguchi, Hirofumi Eto, Kenzi Watanabe, Shin-ichi Tadaki, Yoshiaki Watanabe:
Implementation of IPv6 functions for a network user authentication system opengate.
283-286
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- Susan Owen, Kenneth Janz:
Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities.
287-293
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- Cherry Keahey Owen:
QUICK scheduler a time-saving tool for scheduling class sections.
294-298
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- Alfred Padeletti, Berthenia Coltrane, Richard Kline:
Customer service: help for the help desk.
299-304
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- Vivian Pair, Debby Boyle:
Internal and external communication and collaboration: building a strong help desk environment.
305-309
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- Donna M. Patterson, Lanie Steinwart:
Classroom technology: assisting faculty in finding weapons of mass instruction.
310-311
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- Rita Pavolka, Veronica Mount, Amy Neymeyr, Carol Rhodes:
From waterfall to rapid prototyping: supporting enterprise-wide adoption of the oncourse collaboration and learning (CL) environment at Indiana University.
312-319
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- Teresa K. Pearson:
Schooling our consultants for a sea of residents.
320-325
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- Jerry Ringel, Andrea Mox, Jason Musselman:
Desktop management: reeling in the great white whale.
326-332
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- John V. Samuel, Takuya Noguchi:
Higher quality for less: IT user surveys over the web.
333-335
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- Anita Schwartz, Cindy Guerrazzi:
You can never be too thin: skinny-client technology.
336-337
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- Doug L. Simpson:
Content for one: developing a personal content management system.
338-342
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- Jeff Smith:
LabDisplay: bringing computer lab management into the new millennium.
343-348
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- Jolanta Soltis, Pritesh P. Patel, Brian Whitworth:
Designing a new employee orientation (NEO) system.
349-352
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- Amanda Spear:
If you build it, they will come: implementing a distributed desktop support program that works.
353-355
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- Russell Sprague:
Revision control practices applied to computer configurations.
356-359
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- Mike Stanley:
Doing more with less: departmental labs support.
360-365
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- Rachael Stanley:
Computer lab management: serving our customers through communication.
366-371
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- Robert Strazzarino, Tyson R. Henry:
Volunteerism: a new idea for filling university information technology needs.
372-375
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- Cathy A. Tabor, Patricia G. DeWalt:
IT open house: what it can do for your organization.
376-379
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- Kim Todd, Lori Mardis, Patricia Wyatt:
We've come a long way, baby!: but where women and technology are concerned, have we really?
380-387
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- Kim Todd, Tabatha Verbick:
Baiting the hook: catching and keeping quality student employees through professional development and non-numeric incentives.
388-394
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- Kim Todd, Lori Mardis, Patricia Wyatt:
Synergy in action: when information systems and library services collaborate to create successful client-centered computing labs.
395-400
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- Joana Trimble:
The I.T. circuit certificate: training for the future.
401-404
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- Patrick Valiquette, Myra Williams, Nancy P. Kutner, Ed Seeger:
Rensselaer's mobile computing program a whale of an idea!
405-410
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- Michael Vedders, Paul Boyum:
Helping students help themselves: malware removal.
411-414
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- Tabatha Verbick, Merlin Miller:
PERTs: the support side solution to residential computing.
415-420
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- Benjamin Villanueva, Brett Cook:
Providing students 24/7 virtual access and hands-on training using vmware GSX server.
421-425
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- M. Scott Walters:
NUBB: a network usage-based billing system.
426-429
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- Janice Ward:
Reeling in new ideas for training student support consultants.
430-434
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- John S. Wasileski:
Learning organization principles & project management.
435-439
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- Stephen Wassef, Rodrigo Reis, Dragan Lazin:
ResNet management: Wayne State University's experience supporting cisco clean access agent.
440-446
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- Kate Webster, David Dyar:
Using a database-driven website to track sensitive data use.
447-449
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- Michael White, Jim Matson:
Projectors, laptops, and remotes, oh my!: taming the lions and tigers and bears of classroom technology-the UWF model.
450-452
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- Karalee Woody, Brandon Koeller, Damien Koemans:
Advanced technologies studios.
453-455
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- Takashi Yamanoue, Michio Nakanishi, Atsushi Nakamura, Izumi Fuse, Ikuya Murata, Shozo Fukada, Takahiro Tagawa, Tatsumi Takeo, Shigeto Okabe, Tsuneo Yamada:
Digital video clips covering computer ethics in higher education.
456-461
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- Mike Yohe, Rick AmRhein:
I.T.'s not your parents' library: no box required.
462-465
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Copyright © Wed Jun 4 18:55:59 2008
by Michael Ley (ley@uni-trier.de)
